Privacy Policy

Last updated: November 29, 2025

1. Information We Collect

Account Information

When you create an account, we collect:

• Email address
• Password (encrypted)
• Profile information you choose to provide

Training Data

When you use the Service, we collect:

• Training session details (dates, locations, conditions)
• Jump metrics (heights, pole settings, ratings)
• Videos you upload
• Audio notes and their transcriptions
• Notes and cues you enter

Payment Information

Payment processing is handled by Stripe. We do not store your full credit card number. We receive only the last 4 digits and expiration date for display purposes.

Usage Data

We automatically collect:

• Device information (browser type, operating system)
• IP address
• Pages visited and features used
• Timestamps of activity

2. How We Use Your Information

We use your information to:

• Provide and maintain the Service
• Process your transactions
• Send you service-related communications
• Improve and develop new features
• Ensure security and prevent fraud
• Comply with legal obligations

3. AI Processing

We use AI services (OpenAI) to provide features like voice transcription and training analysis. Your audio and text data may be processed by these services. We do not use your data to train AI models.

4. Data Storage

Your data is stored securely using Supabase (PostgreSQL database) and cloud storage. Videos and audio files are stored in encrypted cloud storage. We implement industry-standard security measures to protect your data.

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service Providers: Supabase (database), Stripe (payments), OpenAI (AI features), Vercel (hosting)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger or acquisition

6. Your Rights

You have the right to:

• Access: Request a copy of your data
• Correction: Update inaccurate information
• Deletion: Request deletion of your account and data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications

7. Data Retention

We retain your data for as long as your account is active. After account deletion, we may retain certain data for up to 30 days for backup purposes, and longer if required by law.

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use advertising or tracking cookies.

9. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us.

10. International Users

If you are accessing the Service from outside the United States, your data may be transferred to and processed in the United States. By using the Service, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through the Service.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: privacy@haleo.ai